FAQs

Cancelation

Dining table – All pre-payments are final and non-refundable. We can only amend the date of bookings if given more than 72 hours notice. Any less notice and there will be no option to move the booking. Should we not be able to make the reservation from our side then we will contact you to either offer alternative options or refund the fee. Cancelations only accepted via email for the avoidance of doubt

Why do we have a cancelation fee? Salt is a small independent restaurant and as such, our continued viability relies on reservations being honoured by our guests or sufficient notice being given of any changes. We use the best quality ingredients and the majority of our food is made from scratch every day. In order to deliver the highest quality, freshest dishes, we order ingredients based on the bookings we have taken. When reservations are not upheld, or changes are made, we unfortunately have to discard any unused ingredients as we do not freeze batches of food. We hope you understand the reasons for our cancellation policy and we do always try to avoid it where possible. If you are in the position that you have to cancel or amend your booking outside of the 72-hour notice period, we always do our best to re-sell the table and if we are able to do this, we will waive the fee.


Notable dates

The below dates are annual holiday when the restaurant will be closed

April 1st – 7th (reopen 10th April)

August 26th – September 8th (reopen 11th September)

October 30th & 31st

December 23rd – January 2025 (date to be decided)


Do you have wheelchair access?

Unfortunately, our Grade II listed building is restrictive for wheelchair access. Our restaurant dining table is upstairs and inaccessible for people that can make their own way upstairs.


Are there baby changing facilities?

We don’t currently have any baby changing facilities in the restaurant.


Do you do children’s menus?

Whilst we welcome children to dine at Salt we do not offer a children’s menu. Children will dine off the normal tasting menu at the same price point.


Can I bring my dog?

Well currently can not allow dogs in the restaurant


Is there any parking available?

  • Parking on Church Street – We have on street parking right outside the restaurant, along the whole of Church Street. During the day (8am – 6pm) parking is restricted to a maximum of 2 hours for a charge, but is free throughout the evening.
  • Church Street Car Park – On the opposite side of the road, behind the Windmill Public House. This is a restricted pay-and-display car park and is available for guests use during:
    Monday to Friday 6pm to midnight, Weekends and Bank Holidays 24 hours.
  • Rother Street Car Park NCP – A multi-storey car park just 10 minutes’ walk away from Salt which is open 24 hours a day, 7 days a week.
  • On Sundays some local streets in zone 7 are free all day.

I’ve had the best experience; how do I say thanks?

It means a lot to us and the team when we hear we’ve done a good job. If you want to leave your waiter/waitress a tip, you’ll be happy to know these are split between the team. If you would like to leave us a positive review on social media or via Tripadvisor, we would be most grateful.


I haven’t had the best experience. Who do I tell?

We pride ourselves on the food and service we offer and aim to resolve any issues as soon as possible. You should always let your waiter/waitress know if anything is not right as we like to do our best to deal with problems straight away and make sure everyone leaves the restaurant happy. If you have a concern you’d like to raise after your visit, please email us on info@salt-restaurant.co.uk


Can I bring a birthday cake to the restaurant?

Unfortunately we do not allow birthday cakes at salt


Do you cater for dietary requirements?

Unfortunately we can not cater for guests with the following dietary restrictions; Vegan, Dairy, Egg or any constraints that pose a serious risk to a customer’s health and wellbeing.


Do you sell gift vouchers?

We offer gift vouchers to the value of £20, £30, £50, £100, £200, £250 and £300 and they are available to be used on food and drink purchases in the restaurant. Gift vouchers can be purchased online via the website https://salt.vouchable.co.uk

Whilst we can sell gift vouchers at the restaurant we unfortunately do not keep any hard copies at on site.


Do you cater for large parties?

Our downstairs space can be hired for up to 20 people. On our chefs table we take tables of 4-10 people. If the number is less than 10 a hire charge will be required. Please email info@salt-restaurant.co.uk for enquiries.


I’m interested in working at Salt. Who do I contact?

We are a small team here at Salt and positions don’t often become available. However, if you are interested in working with us, please send your CV to info@salt-restaurant.co.uk and we can always arrange for you to come for a stage to see how we work.

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